Account Partner - Public Sector NGO/ Non-Profit

Salesforce — Virginia - Remote

About the Role Salesforce Professional Services is seeking a driven and mission-oriented Account Partner to join our Nonprofit & NGO practice. In this role, you will serve as a trusted advisor to our nonprofit and NGO customers, leading the sale of Professional Services engagements that help mission-driven organizations maximize their investment in the Salesforce platform. You will partner closely with core sales teams, delivery leaders, and customers to craft and close transformative services deals. Key Responsibilities • Own and grow a portfolio of Professional Services opportunities across a defined set of NGO and nonprofit accounts • Develop and execute account-level services strategies aligned to customer transformation goals and Salesforce product adoption • Lead discovery and scoping conversations to understand customers' business challenges, technical landscape, and success criteria • Create and present compelling services proposals, Statements of Work (SOWs), and delivery roadmaps tailored to NGO mission objectives • Build and maintain executive-level relationships with key stakeholders at customer organizations, including CxOs, IT leaders, and program directors • Collaborate with Salesforce Account Executives, Solution Engineers, and Customer Success teams to drive pipeline and close services deals • Partner with Delivery Managers and Practice Leaders to ensure successful engagement handoffs and customer satisfaction • Accurately forecast services bookings and maintain pipeline hygiene in Salesforce CRM • Stay current on Salesforce product innovations, including Nonprofit Cloud, Program Management Module (PMM), and Nonprofit Success Pack (NPSP) • Serve as a subject matter advocate for the NGO segment, contributing to internal knowledge sharing, best practices, and go-to-market initiatives Required Qualifications • 7+ years of experience in professional services sales, consulting, or account management • Demonstrated experience working with nonprofit or NGO organizations , including a strong understanding of the sector's funding models, mission priorities, operational challenges, and constituent engagement strategies • Proven track record of meeting or exceeding services revenue targets in a quota-carrying role • Experience structuring and selling complex, multi-phase professional services engagements • Strong executive presence with the ability to communicate value and influence decisions at the C-suite level • Exceptional written and verbal communication, presentation, and negotiation skills • Ability to collaborate cross-functionally in a highly matrixed, fast-paced environment • Bachelor's degree or equivalent experience • Ability to travel 25-50% Preferred Qualifications • Experience with Salesforce Nonprofit Cloud, NPSP, or Program Management Module (PMM) • Salesforce certifications (e.g., Salesforce Certified Administrator, Nonprofit Cloud Consultant) • Familiarity with grant management, fundraising platforms, or case management systems common in the NGO space • Prior experience at a system integrator, consulting firm, or enterprise software company serving the nonprofit sector • Understanding of government-funded NGO compliance requirements (e.g., USAID, UN, global health organizations) What We Offer • Competitive base salary + performance-based incentive compensation • Opportunity to work at the intersection of technology and social impact • Access to Salesforce's world-class training and enablement resources • Collaborative and inclusive team culture • Salesforce's 1:1:1 philanthropic model — giving back is core to who we are About Salesforce Professional Services Salesforce Professional Services partners with customers to accelerate business value and drive transformation on the world's #1 CRM platform. Our NGO practice is dedicated to empowering nonprofit and mission-driven organizations to better serve their beneficiaries, donors, and communities through innovative technology solutions.